3rd Line Support and Projects Specialist

£40K - £55K

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The Challenge

 

A Berkshire‑based Managed Service Provider needed a 3rd Line Support Specialist with the depth to handle complex escalations, project delivery, and multi‑client environments. They wanted someone who could walk into a fast‑moving MSP, take ownership of technical issues, and represent the business confidently on client sites.

The brief required a blend of infrastructure expertise, Microsoft stack strength, and true MSP experience — a combination that’s always in high demand.

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Our Approach

 

We worked with the MSP to refine the brief, tightening the technical requirements and clarifying the level of MSP exposure needed.

Our search focused on candidates who could demonstrate:

• Strong 3rd line capability across Microsoft technologies

• Experience supporting multiple clients in a high‑pressure MSP setting

• Confidence delivering projects as well as handling escalations

• Excellent communication and customer‑facing skills

We activated a targeted search across the Thames Valley and surrounding regions, prioritising speed and accuracy.

 

The Outcome

 

Within 2 weeks, we delivered a shortlist of high‑calibre engineers who matched both the technical brief and the MSP mindset.

The client secured their preferred candidate — someone who brought immediate value, strengthened their escalation capability, and integrated seamlessly into their project workload.

Impact

• Role filled in 14 days

• Zero unsuitable CVs sent

• A 3rd line engineer with proven MSP pedigree

• A client now using us as a trusted partner for future technical hires